All bonuses offered have a wager requirement of 30x the bonus amount, unless otherwise specified by Royal Reels.

You will not be able to withdraw until the wagering requirements of an active bonus have been completed, or you can choose to forfeit the bonus. If you choose to forfeit a bonus, the bonus money and any accumulated winnings will be removed as well.

You can play on any pokies on Royal Reels, these contribute 100% towards bonus wagering requirements, table games & live games contribute 3%.

To check your bonus wagering status, simply head to the rewards section of Royal Reels, and view “remaining wagering requirements” under your active bonus.

You need to ensure that the terms and conditions of the bonus offer such as the minimum deposit amount and the period during which the deposit needed to be made in order to qualify for the bonus of Royal Reels casino have been met. You must also ensure that you claimed the bonus offer through the rewards section.

If you wish to remove an active bonus, you can do so by heading to the rewards section in Royal Reels. Under your active bonus you will see an option to cancel it. Please note that if you do so you will forfeit your remaining bonus and any accumulated winnings.

We accept the following payment methods :

Credit Cards

Crypto

You can see your deposit history by clicking on your profile at the top right hand corner of the Royal Reels site. There you will be able to access your transaction history.

Extra security checks and communication between banks can sometimes mean that the deposit is not reflected into your playing balance immediately. If the funds have already been taken from your bank account, the deposit should be credited to your balance with us shortly. If our bank does not receive confirmation within 7 working days, the deposit will be declined and the payment will be returned to your bank account.

Withdrawal requests are processed within 24 hours from the time of request. During this time you may cancel your request. In order to do so, click on your profile, go to your “withdrawals” section on Royal Reels website. If the request is still pending you will see the option to cancel.

Once the withdrawal has gone from pending to processed, this means the funds are on their way! Kindly note this can take between 3 to 7 working days to land in your bank account.

Your personal details should be correctly given in order to receive your money within the above allocated times. If incorrect details are entered, do not worry, the funds will bounce back to us and we will advise you to request them again entering the correct details. Kindly note that this can take up to 30 days, unfortunately it is out of our hands and we must wait for the bank to send the funds back.

If the 7 working days have passed and you have not received your withdrawal yet, it is important to note that you may have entered your banking information incorrectly and this may be the reason why the funds have not reached you yet. In this case we ask you to kindly contact our friendly Royal Reels support team, attaching a copy of your bank statement so we can verify these details for you.

Press on the Help button (?) in any game to learn how to play it. This will give you detailed instructions and explanations on how to play the game the Prize amounts and Odds.

Internet and connection errors can sometimes occur. If you received an error while you were playing, do not worry, our system at Royal Reels is designed to play through any round even with a disruption and any winnings will be credited to your balance.

If you feel there is a discrepancy between the game result and winnings, please contact our Livechat or through our contact page. Its important to provide us with a short description of the issue you believe you experienced and the exact date & time, this will assist us in looking into this for you.

In order to convert your XP into real funds, head to your profile, click on V.I.P and you will see how many points you currently have and instructions to convert them.